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Terms & Conditions That Protect Your Account

Our Terms & Conditions exist to keep your account secure and your withdrawals smooth.

Account security verified at signupPayment methods matched to your regionWithdrawal approval within 24 hours
anker4d Terms & Conditions That Protect Your Account
GET IN TOUCH

How to Contact Us About These Terms

Live Chat Support Open the chat widget on the lobby page or in your account menu.
Email Requests Send account or policy questions to support@anker4d.
In-Account Help Visit Account Settings > Help & Legal to read our full terms, access dispute…
ACCOUNT INTEGRITY

How We Protect Your Rights Under These Terms

Payment Verification

Every deposit via DANA, OVO, GoPay or QRIS is matched to your account holder name and registered phone number.

Data Retention

We keep your account data, transaction history and communication logs for 7 years after account closure or your last login…

Withdrawal Reversals

Once a withdrawal is approved and sent to your DANA, OVO, GoPay or QRIS wallet, it cannot be reversed by…

Account Access Control

You control your login credentials. If your password is compromised, use the 'Forgot Password' link on the login screen to…

Dispute Resolution

If you disagree with a transaction, account closure or term interpretation, open a dispute ticket in Account Settings > Help…

Terms Updates

When we update these Terms & Conditions, we email all active accounts 30 days ahead with the exact changes highlighted.

Frequently Asked About Our Terms

Using another person's payment method violates our Terms & Conditions. We verify every deposit against your registered name and phone. If we detect a mismatch, we'll freeze the deposit and close your account. Any balance in your account at closure is forfeited. This rule protects you and other players from fraud.

No. Creating multiple accounts on anker4d is prohibited under our Terms & Conditions. We use device fingerprinting and payment history to detect duplicate accounts. If we find a second account linked to your name, phone or payment method, both accounts will be closed and all balances forfeited. One account per person.

We retain your account data, transaction history, and communications for 7 years after closure, depending on local law. This supports dispute resolution and fraud prevention. You can request a complete data export before closure by emailing [email protected]. Your personal data is encrypted and never sold.

Use the 'Forgot Password' link on the login screen. We'll send a reset link to your registered email and a verification code to your registered phone number via SMS. You don't need access to your payment wallet. After you reset your password, log in and update your recovery details in Account Settings.

Our current terms state that withdrawals to DANA, OVO, GoPay and QRIS are fee-free on our side. However, your payment provider may charge a small handling fee (typically under 1%). This fee comes from your payment provider, not anker4d. Check your provider's website for current withdrawal charges.

Open a dispute ticket in Account Settings > Help & Legal within 30 days of the transaction. Include your username, the transaction date and reason for the dispute. We'll investigate and respond within 14 days. If fraud is confirmed, we'll reverse the transaction and refund your balance. Contact your bank or payment provider if the issue is on their end.

Yes, these Terms & Conditions apply to all anker4d players in Indonesia where local law permits account access. Your region may affect which payment methods are available and which games you can open, but the core account rules—verification, dispute resolution, data retention and password security—are the same everywhere.