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Your Privacy Matters — Here's How We Guard It

When you open an account at anker4d and deposit via DANA, OVO, GoPay or QRIS, your payment details and personal data are encrypted and stored securely.

Encrypted payment storageTransparent data handlingYour account, your control
anker4d Your Privacy Matters — Here's How We Guard It
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open the chat widget in the bottom right of your lobby.
Email Support Write to [email protected] with your account email and specific question.
Account Settings Go to Settings > Privacy in your account dashboard to review what data we…
SECURITY AND RETENTION

How We Keep Your Data Safe and What We Keep

Encryption Standard

All payment data and account credentials are encrypted using 256-bit SSL.

Data Retention

We keep your account data for the lifetime of your account plus two years after closure for fraud prevention and…

Cookie Lifecycle

Session cookies expire when you log out. Persistent cookies (used for login memory and gameplay tracking) expire after 90 days…

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection vendors and legal authorities where required…

Account Security

Enable two-factor authentication via SMS in Settings > Security.

Data Subject Rights

You have the right to access, correct, delete or port your personal data. Submit requests via live chat or [email protected].

Privacy & Data — Questions Players Ask

We collect your full name, email, date of birth, phone number and country. When you deposit via DANA, OVO, GoPay or QRIS, we collect your wallet identifier and transaction reference. This information is used to verify your identity, process deposits and withdrawals, and comply with fraud-prevention rules.

We retain your account data and transaction history for two years after account closure for fraud detection and dispute resolution. Game logs and betting records are kept for seven years to meet tax and regulatory requirements. You can request permanent deletion after the two-year window by emailing [email protected].

Yes. Go to Settings > Privacy and select 'Request Data Export'. We compile your full profile — name, contact details, payment history, device logs and gameplay data — into a single file and send it to your registered email within 7 business days. No fee is charged.

No. Our cookies are active only on anker4d.xyz. We use tracking pixels on your first visit to measure site performance, but we do not build a cross-site profile. You can disable all tracking pixels by turning off 'Analytics Cookies' in Settings > Privacy.

We erase your personal profile, payment methods and gameplay data within 30 days of your deletion request. Transaction records and game history are anonymised but retained for seven years as required by law. Your email becomes available for re-registration after 90 days.

Your wallet ID and transaction reference are shared with DANA, OVO, GoPay and QRIS operators to process deposits and withdrawals. Your card number, pin or full account details are never shared. Payment processors use their own encryption and fraud checks before funds move to anker4d.

Log in and go to Settings > Profile. You can update your email, phone number and address directly. Your name and date of birth are locked for security; to change them, contact our support team via live chat with your account email and a reason for the change.